CSI Commercial Program Manager EMEA (m/f/d)

TODAY, YOU'RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.
 

TOMORROW, YOU'RE SHAPING THE WAY THE WORLD WORKS.
 

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
 

Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 80 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.
 

Tasks:

Be the partner of the customer managers driving business growth through the consistent management of sales activities
 

Principal Accountabilities:
 

Pipeline Quality & Maintenance

• Drive pipeline quality, accuracy, actions updates and activities.  Ensure that customer pipeline is accurately reflected in ACE.
• Track customer development plans and priorities as set forth with the GCM, including managing sales pipeline.
• Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.
• Driving white spot analysis in order to identify unlocked potential and related pipeline registration

 

RFQ Support

• Support the opportunity assessment process led by Customer Managers, providing customer insights and sharing knowledge where applicable.
• Partner with customer manager to identify areas of growth within the customer's logistics spend.
• Support process management of single BU tenders (where needed).
• Drive contractual closure on new frame agreement (e.g., align T&C's sustainability, liability limits).
• Perform quality assurance of single BU tenders, including needed actions to support their completion.

 

QRR / Sales Meetings

• QRR/QBR - prepare and project manage inputs/outputs into a QRR/QBR based on the agenda of the customer and customer manager.
• Prepare and project manage inputs into selected sales meetings. Identify areas of opportunity for workshops, education, knowledge sharing, and business development.
• Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).
• Prepare and support internal XBU Customer Team Calls providing a global and regional CSI view to the account (update on latest customer developments via Customer Dashboard).

 

Customer Priority Projects

• Work closely with BU teams to ensure implemented solutions meet customers' requirements.
• Jointly with the BU, identify opportunities for improvement from customer interactions
• Project manage the Customer Satisfaction Survey, from participation to reviewing results and actions from business units and functions.
• Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.
• Drive initiation and execution of customer supporting projects (e.g. segmentation, innovation, IT)

 

Profile:
 

• Bachelor Degree/Tertiary Education in related discipline and 7-12 years' experience in related field or Master Degree and generally 5-10 years' experience in related field OR equivalent professional experience
• Experience in two or more DPDHL Business Units (5 year minimum) or equivalent external industry experience
• Knowledge of DHL BU operations, products and capabilities
• Strong negotiation, presentation, project management, stakeholder management and virtual team management skills
• Project Management experience
• Experience in working with CRM software (e.g. Salesforce)
• Business Acumen and understanding of key financial principles
• Proven understanding and experience of commercial principles and processes 
• Excellent communication & interpersonal skills. Experience in working with virtual teams
• Good problem solving skills, analytical and critical thinking
• Excellent English, spoken and written, other language (eg. French, German preferred)

 

Your benefits

We offer excellent employee benefits, a competitive salary package and great development opportunities.

Your contact:

Louis Ziegler  will be happy to answer your questions via telephone +49 228 182 47713.

Interested in this responsible position with its varied tasks? Please click on ?Apply Here? and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.