Fulfilment Operations Manager

We are seeking a leader who is eager to understand the customer and co-workers' needs, demands and expectations in the market and wants to improve the business with a focus on customer satisfaction. You have a customer-oriented approach and the ability to create impact and influence improvement of the business. Using your experience and knowledge within Supply Chain, (unit) operations or leading teams together with communication and collaboration skills, you create effective relationships across the organization and involve relevant stakeholders to make things happen. You are inspired by developing business through people and capable of navigating in multicultural, interdependent and matrix environments. You can easily translate business and customer needs into development initiatives. Finally, you are of course a true role model for the IKEA culture and values.

Een dag met ons in jouw leven
As Fulfilment Operations Manager you are;

• Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) to enable an excellent customer and co-worker experience.
• Responsible to secure a close cooperation and strong communication with Fulfilment Integration team, unit management team or support functions and External Transport/Service Providers, to secure the highest goods availability and customer order fulfilment at the lowest possible cost.
• Accountable to ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment.
• Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.
• Responsible for the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.

Wie je bent
At IKEA, we think it's important that you can be yourself. We believe in this role you recognize yourself if you are;
- Eager to deliver customer value and to deliver excellence in operations within a fast-paced supply chain environment.
- Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values.
- Passion to lead business through people and having a strong belief in the individual potential to develop.
- Energized by applying strategic, tactical and operational approach for analyzing business opportunities from customer/market perspective and inspired by challenging situations
- Eager and have a desire to understand the IKEA business and customer needs and influence improvement of the business with focus on customer satisfaction.
- Able to meet agreed budgets and goals and have experience in leading in a changing environment with a commercial focus balancing efficiency, inspiration and profitability.
- Able to communicate fluently in English, both written and verbal
- Educated with an HBO or University degree (Economics, Logistics, Supply Chain Management) and 3-5 years' working experience in a management position (preferably in distribution, retail, logistics or similar).

• Available to work also during weekends, early mornings and late evenings.